Returns and Exchanges

Our top priority is you! We want to make sure that you are completely satisfied with your experience. We will gladly accept unworn and unwashed items in their original packaging. Please contact our customer service team at support@pennyluna.com for any questions. 

Defective Items:

Please send us an email with a picture of the defective item you received along with the order number. We will do everything we can to take care of you.

Exchange:

If you are not happy with what you have received and would like to exchange for a different item...

  • Please ship the item(s) back within 14 days of receipt in original condition and packaging. (We recommend USPS First Class)
  • Please include a note with: your name, address, order number, and the item you would like to exchange for.
  • Once the returned merchandise is received by us, your item will be shipped out to you, and a confirmation email will be sent.
  • Address to:
PennyLuna- Exchanges
3880 S Seton Avenue
Gilbert, AZ 85297

Return for Refund:

Contact our customer service team you are not happy with your purchase and would like to return for refund:

  • Please ship the item(s) back within 14 days of receipt in original condition and packaging. (We recommend USPS First Class)
  • Please include a note with: your name, address, and order number
  • Once the returned merchandise is received by us, your money will be refunded shortly after. A confirmation email will be sent.
  • Refunds do not include the shipping costs unless the item(s) were damaged or incorrect.
  • Address to:
PennyLuna-Returns
3880 S Seton Avenue
Gilbert, AZ 85297